Torrid hiring Director, Ecommerce Product Management in United States | LinkedIn (2024)

DescriptionAt Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As the Director of Ecommerce Product Management, you will be integral to leading, defining and executing on a product vision that is best in class across the apparel industry landscape. The role requires leadership that practices agile methodology to drive results and allows for multiple products and priorities to launch and scale. In this role you will also oversee UX across the web and app experience.

What You’ll Do:

• Lead the eComm Product team through the ideation, technical development, and launch of innovative products. Manages products of high impact, risk and complexity.
• Lead discovery efforts to improve user tools in support of customer facing digital experiences such as CMS, DAM, and PIM systems.
• Attract, build, manage, and develop a talented, diverse, equitable and inclusive team of product managers and product leaders
• Establish shared vision across the company by building consensus on strategies and priorities leading to product execution
• Key business stakeholder on large scale initiatives – ensure we extend beyond technology delivery and consider the full scope of impact to business process
• Effectively communicates with senior stakeholders on project status, ensuring transparency and alignment on roadmap and key initiatives
• Participate in cross-functional teams during the entire lifecycle of product development, including deployment and post-deployment activities. Proactively identifies problems that arise in the project, outlines options, recommends solutions, and escalates as needed
• Proactively utilizes qual. and quan. data to drive capability enhancements of owned product function.
• Recognizes gaps in technical/operational KPIs and proposes solutions to leadership
• Manage multiple products and priorities, scale teams, and ensure your org is effective, healthy and set up for success by establishing clear and measurable goals
• Manage the evolution of the customer experience on Torrid mobile app, driving all feature functionality roll out.
• Regularly share updates with leadership team on product status and progress.
• Lead UX input across all customer facing initiatives.

What You’ll Need:

• 8+ years of experience in ecommerce environment in a product management/customer experience role, preferably building consumer-facing, high-growth products
• 4+ years of experience hiring, managing, and coaching a product team
• 4+ years of experience with modern web, mobile, and cloud-based architectures including expertise in productizing within the SFCC platform

What You'll Get:

• A culture where people are accepted and encouraged to be who they are.
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
• Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
• Generous 50% employee discount and access to employee-only sales.
• Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
• Child Care Discount at participating locations.
• Tuition reimbursem*nt program
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Discounts on cell phones, and computer purchases, entertainment tickets and more.
• Pet insurance for your fur babies.
• Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
• You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.

Salary range $160,931 - $220,000. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf

Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf

California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf

EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf